I hate being on the phone with customer service. Yesterday I was trying to get some things cleared up with our car insurance company and was put on hold for so long, I called customer service on my cell phone to square away some cable tv stuff. At one point, I was put on hold by both people, and listening to Christmas music from 2 different phones was too much, even for me. In the end, I spent over an hour with the car insurance people. Ugh.

But I love this time of year. Air is crisp. Decorations are up. People just seem to smile more in general. I'm going to have dinner downtown tonight and I look forward to seeing the big Christmas tree in Union Square.